We receive many letters from the families we've served, thanking us for our caring ways during their time of loss. Their words warm our hearts, and speak to you of our professionalism, compassion, and the true value of the services we provide.

  • Miriam Myles

    November 04, 2018

    If anyone is considering using this facility you are making the right choice. During a extremely difficult time the compassionate and professional service we were given lessen our grief. From the first phone call to the end of our loved one service the director Ludmila and her staff were superb. Trust me when I say you are in good hands with Porta Coeli . Five stars are not enough 10 is are deserving. Read more

  • Elvis Olavarria

    We found everything was presented in a very transparent way and in detail. Attention to detail. Ludmila showed professionalism, caring, empathy and attention to detail at a superior level. We loved her. Abigail showed professionalism, caring, beautiful spirit, engaged helping carrying coffin. Read more

  • Margaret Evans

    My whole family commented on how friendly and nice they were treated by staff. I didn't feel pressured to buy the most costly, and felt comfortable. My niece was sitting outside on the bench alone crying. One of the staff came out to check on her and brought her a coffee, also tried to comfort her. The family was not under any pressure to buy the most costly funeral, and the price was very reasonable. All of our needs were met, you did a great job. Thank you very much from the Evans Family. Read more

  • Olga Jaca-Mendez

    Many situations happened before, during and after the funeral and everything was solved in an excellent manner. The video was significant. Don't remember names but all the staff was excellent. Thank you. Read more

  • Elizabeth Hernandez

    My sisters and I were extremely satisfied with the quality of service provided to our family. From the moment Porta Coeli staff arrived at our mother's home, they displayed empathy & respect towards our mother & family. Once we met with Ms Franco, she made every step & process of placing our mother to rest flawless. Elizabeth is an outstanding person and an extraordinary funeral director. Going out of her way to make things happen makes her a superstar. Thank you again and God Bless you always. Sincerely, Sonia Hernandez's daughter's Elizabeth, Maribel Acevedo, Zonaly Rosaio Read more

  • I. Rodriguez

    The services were excellent. We (family) were treated with such great service, friendliness and kindness. Thank you so much. Mr. S. Garcia was wonderful in taking care of our needs. Read more

  • Eileen S. Kirchbaren

    The entire group was very courteous. Sandra Rijo was so professional. She made the entire experience pressure free and was always available. We are very satisfied with the services received. The funeral director was very compassionate and helpful. Read more

  • Elizabeth Jimenez

    The staff gives a very humble and family feeling experience which was very important when you have lost a loved one. Keep up the excellent service that has been provided. Read more

  • Juan B Jimenez

    We only have words to thank you all as all of our expectations were exceeded. You really gave us the best of each of you. We are grateful for your kind attention in this difficult time. God bless everyone - thanks forever. Read more

  • Pilar Torres and Celia V. Betancourt

    There was never any sales pressure. We were made to feel comfortable and Elizabeth Franco was very professional. It was about how to make it all as stress-free for us and the family and making sure my father's wishes were fulfilled. Read more

  • Evilyn Perry

    I was very satisfied with the quality of the services and I was very grateful and appreciative that Porta Coeli tok care of my mom from the moment they took her from my home. Read more

  • I. Rodriguez

    Outstanding service. Losing someone is never easy but the entire process was as simple as it could have been. Thank you so much. Everything was perfect. Read more

  • J. Mills

    I was very pleased at how caring and empathetic the staff was throughout the process. Read more

  • Lesa Morales

    We are very satisfied with the services and being our first experience, staff was very comforting and kind. Special thanks to Anna and Vern. Read more

  • Amelia Pardo

    I was very satisfied with everything. Could not have been better for us. My mother was made up very nicely. (as was my son in 2009). Thank you. Carmen Gonzalez Read more

  • Leo Ortiz

    Thank you Ms. Franco for your personal attention. We are very satisfied with the services you provided. Read more

  • Satisfied Family

    We were treated with kindness and courtesy. We were well informed of the services and given the opportunity to ask questions. Read more

  • M Sandez

    We were extremely satisfied. Excellent staff and caring personnel. I do not know what you could have done better. It was excellent! Read more

  • Anneres Delgade

    We were very satisfied. Great customer service. Thank you for your service to our community and having multicultural language service. Read more

  • Caridad M Andrade

    I am very satisfied and grateful to all the employees in the office and at the viewing. Everyone made a big effort to make us feel comfortable. Very professional, caring staff. Thank you. Read more

  • J. Miranda

    Thank you for the services rendered for the transportation of my fathers remains to P.R. Very excellent service. Read more

  • Linda L. Roher

    I would like to take tis opportunity to thank your staff, especially Elizabeth Franco and Ana in their help, service and sensitivity at a difficult time for us. Elizabeth, you are excellent. God bless you all! Read more

  • Llega Lee Kong

    The staff was very compassionate and accommodating. The level of service and professionalism we received compared to the facility we used in New York is not even comparable. Our family was very satisfied. We felt Elizabeth Franco and Ana were compassionate and beyond helpful during this difficult time / process. Thank you for everything. Read more

  • Alfida Medina

    You have an extremely loving and warm staff. A true family! I will definitely use your services again in the event (unfortunately) that I need them. Your services were excellent. Thank you. Read more

  • Adalharta Cartagera

    Dear Funeraria Porta Coeli, We were extremely satisfied with the staff from the beginning to end. They were courteous, helpful and went beyond to help meet our needs. Everything that we wanted and everything that was promised was fulfilled. Hopefully we wont need your services anytime soon but you can be sure if we needed the service, you would be #1 in our mind. Thank you. Adalharta Cartagera Read more

  • Luz E. DeJesus

    Thank you for making us feel ok in this process. The lady who worked with us was very nice. Thank you. Read more

  • D Berio

    We were very satisfied with the services provided. I was very happy with the services and so was the rest of the family - continue with what you are doing. Read more

  • Juan Rodriguez

    We were very satisfied with the services. Elizabeth Franco provided us with information we needed. She was very compassionate and understanding at a difficult time for us. Thank you. Read more

  • G Suntyllo

    Everything was excellent. Especially Elizabeth and Anna - they were caring and understanding to the situation we were facing. Porta Coeli went above and beyond. It was our first time experiencing this and they held our hands and took care of everything. Thank you so much. Read more

  • Sandra Carrasquillo

    Good Morning Mr. Tom Hanneken, Just a note to praise your staff on my Father In Law's Funeral arrangements several weeks ago. It's one thing to announce Funeraria y Crematorio Porta Coeli every week in my radio show and its another story when you have to go through the process on your own. Starting with my first phone call with Yira Davila, it was comfortable - she is great!!! Then my second call to Juan Flores which it was amazing how fast he helped me for the arrangements of picking up my Father in Law. The rest of your staff was amazing - Elizabeth Franco understood our needs of a very high profile funeral and was the best in guiding us through the process along with Ana Jacobs. Mr. Hanneken, you have a great and knowledgeable staff! Read more

  • Yolanda Alvarez Panelli & Yolanda Panelli Rivera

    To All Staff Members of Porta Coeli Funeral Home, I want to thank all of you who have shown your concern and solidarity and really do appreciate your help and assistance through the process during this difficult time for me and my family. I thank you so very much. May God bless each of you. Very Sincerely, Yolanda Alvarez Panelli and Yolanda Panelli Rivera Read more

  • Paul Paduani Cotto

    Dear Mr. Tom Hanneken, I am writing this letter on behalf of the Cotto family and mine to express our sincere and profound gratitude for the excellent service provided by Mr. Don Kraeer and his staff during the office process, funeral and burial services of our beloved Paul Paduani Cotto. Mr. Kraeer and his funeral assistants displayed wonderful compassion and respect during our time of sorrow. The service was provided with every particular detail and was without a doubt above and beyond the call of duty. The Cotto family will always be deeply grateful to all the funeral personnel for their wonderful professional attention. I will definitely recommend Porta Coeli as a 5 star funeral home. Thank you very, very much. Sincerely, Dr. Juan Colon Munoz President, International Evangelical Council, Inc. Read more